TERMS AND CONDITIONS

Which are automatically are in effect between Mysore Pack Vegan Restaurant (from now on referred to as Restaurant) operated by Mysore Pack Limited ( hungarian name: Mysore Pack Korlátolt felelősségű társaság, address: 1114 Budapest, Szabolcska Mihály street 3., tax number: 25184811-2-43) and any person or organization(from now on referred to as Customer) in case the Customer sends his/her order to the Restaurant, using the communication methods described below. By the moment when sending his/her order, the Customer accepts these terms and conditions. With the placement of the order, a purchase agreement is created between the Customer and the Restaurant, and the Customer is obligated to accept the ordered goods and to complete the payment with the agreed price.

Selecting the meals
The requested meals can be selected by the Customer at the www.mysorepack.com/menu_eng.php page.

Ordering the meals
Currently the meals can be ordered via email, or private facebook message using the contact methods described at the contact page: www.mysorepack.com/contact_eng.php). The minimal requested details during ordering:

Name of Customer:
Delivery address:
Phone number:
List of requested meals:

Before sending your order, please double check all the information provided, and ensure their accuracy!

Fulfillment conditions and prices
We are currently accepting orders for the areas described at: www.mysorepack.com/delivery_eng.php. If you would like to order to an area outside the current delivery radius, please let us know via one of the contact methods described at the contact page: www.mysorepack.com/contact_eng.php. For the delivery and packaging, we charge a gross 300 forints fee for every order for the given address and if the order's total not greater than 1650 forints. The Restaurant reserves the right to apply a custom delivery and packaging fee to areas where the Restaurant currently does not deliver, but still accepts the incoming order from a Customer. The delivery is between 12:00 noon and 14:00. Orders for a particular day are accepted up until the previous day by 14:00. The ordered meals will be delivered to the given address as soon as possible. The ordered meals can be picked up by the Customer at the restaurant if that is preferred.

Payment methods
Upon delivery the price of the order can be paid via cash to the courier, or can be paid via bank transfer. Details of the bank transfer: beneficiary: Mysore Pack Kft., bank account: 11600006-00000000-77415945. The sale price is always the price indicated at the meal plus the delivery and packaging fee(if applicable), and it is always a gross amount and is in Hungarian Forints(HUF). Exception to this if the meals ordered by the Customer are fall into the small menu and large menu categories. In this case the Customer is paying the small or large menu price, which is a discounted price, plus the delivery and packaging fee(if applicable).

Description of small and large menus
Small menu: one small portion of soup and one small portion of main dish.
Large menu: one large portion of soup and one large portion of main dish.

VAT invoices
The courier will provide a receipt upon delivery. If the Customer needs an invoice with VAT details, it should be explicitly requested during the ordering process.

Confirmation
Upon successful order, the Restaurand sends a confirmation email, or private facebook message, with the details of the Customer's order. The confirmation contains the ordered meals, their price and the details provided by the Customer during ordering. If needed, the Restaurant will contact the Customer to ensure a successful order.

Possibility of correction
The Customer has the possibility to change his/her personal details, or the details of a given order. For that please contact the Restaurant using the contact methods described at the contact page: www.mysorepack.com/contact_eng.php). If for some reason the Customer wants to cancel his/her order, the Customer may do so until 10:00 AM on the day of the order. After this point the order cannot be cancelled based on 17/1999. (II. 5.) Hungarian Government order, section 5§ c) and the Customer is obligated to accept the order and complete the payment in full.

Exclusion
The Restaurant reserves the right to restrict, suspend or withdraw the right to order to any Customer in case the Customer or a person appointed by the Customer cannot be found at the delivery address and by so the given order cannot be delivered. In case of questions please contact the Restaurant using the contact methods described at the contact page: www.mysorepack.com/contact_eng.php).

By ordering from the Restaurant, the Customer accepts these terms and conditions, and is states that he/she is clear about the ordering process. The Restaurant is only able to accept and fulfill any requests if the Customer provides all the required data. If the Customer fails to provide all the necessary data, or the data is not received by the Restaurant due to technical reasons, the Restaurant will not be held responsible.

Limitation of liability
With the ordering process the Restaurant assumes that the Customer is aware of the possibilities and limitations of the internet. The Restaurant cannot be held responsible in any way whatsoever regarding the below cases:
Data loss or abuse by a third (unathorized) party as a result of sent/received data on the internet.
Any kinds of failure of the internet connection which would prevent or delay the communication or the ordering.
Failure of the communication lines, network, transmitting, receiving device.
Loss of data.
Incorrect operation of software.
Program error, abnormal event, or results of techical errors.

Complaints
In case of complaints please contact us using the contact methods described at the contact page: www.mysorepack.com/contact_eng.php). In case of an immediate problem, we aim to reply within 30 minutes. In any other case we will get back to you within 24 hours.

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